Top Business VoIP Service Providers: A Detailed Review

With technological advancement, there is no need to set up telephone wires or purchase high-end hardware for business communication. Instead, you can use business IP phones that use the internet to make and receive calls and enjoy high-quality calls. With the evolution of new technologies, the working environment and demands of customers have also changed, and as a result, most businesses are switching to VoIP. This way, they can stay ahead of the competition and save calling costs. Many companies also report that they have experienced a 20% increase in productivity with VoIP business phone service.

With the increased popularity of VoIP, the number of business VoIP service providers has also increased, so businesses need to choose the right one. This article will describe the top business IP phone service providers so you can easily choose one that matches your business needs.

What Is A Business Phone Service?

  

A business internet service is a system that makes it possible to make and receive calls over the internet instead of a traditional phone line. It is also known as VoIP or Voice over Internet Protocol and converts voice signals into digital signals transmitted through the internet and makes calls possible.

These cloud-based phone systems provide numerous advantages over traditional phone services, such as reduced calling costs, improved customer experience, increased flexibility, and advanced features. In addition, you can use any device to connect to your clients and colleagues.   

Even small businesses can get advanced phone systems at an affordable rate and streamline business communication. 

Top Business VoIP Service Providers

You can find many VoIP service providers in the market, but choosing one that offers mobile and desktop apps and advanced features is essential to stay connected with your customers. Let's explore some of the well-known business phone service providers:

Ring Central

Ringcentral is among the top business IP phone service providers in the UK that offer unified communication systems to businesses. Using this service, you can make calls, video conferences, send SMS, or fax. It has built-in analytics that uncover key insights that help you to improve your customer service by making better decisions.

Other than that, it is available in 18 languages that help businesses set up a team of employees globally.

Its features include voicemail to text, unlimited calling within Canada and the US, audio conferencing, team messaging, document sharing, internal fax, quality of service reports, multi-site admin management, call recording, and hot desking.

Pros of RingCentral

●        Best setup for remote work

●        Online chat and fax features help improve the system's functionality

●         Audio and video conferencing to streamline collaboration

●        Voicemails easily accessible can be accessed directly from the phone 

Cons Of RingCentral

●        The platform is not as intuitive as it should be

●        Limited customization and reporting capability

Call Hippo

CallHippo offers cost-effective and robust business internet phone services, enabling you to establish a virtual call center within minutes. Furthermore, you can acquire high-quality local and toll-free numbers from over 50 countries. Take advantage of the unlimited extensions feature to accommodate numerous users effortlessly.

Its advanced features include click-to-dial, global connectivity, SMS, voicemail, bright switch, call forwarding, skill-based routing, call tagging, IVR, campaign management, and more.

Pros Of Call Hippo

●        Offers a perpetual free plan suitable for small businesses and freelancers with limited calling requirements.

●        Includes advanced features like multi-level IVR, call whisper, intelligent analytics, and voice broadcasting, catering to the needs of more extensive and expanding businesses.

●        Provides highly competitive international call rates, making it cost-effective for businesses with global communication needs.

●        Offers a convenient online calling app, enabling you to manage business communications from your smartphone efficiently.

●        Provides access to a dedicated account manager to address technical issues as they arise promptly.

●        Seamlessly integrates with over 85 third-party tools, including popular platforms like Salesforce, HubSpot, and Zoho.

Cons Of Call Hippo

●        There is room for improvement in the mobile app's functionality and user experience.

GrassHopper

Grasshopper is a dependable internet phone system tailored for small businesses and freelancers. It offers an array of advanced features, including personalized greetings, business texting, and the capability to handle multiple calls concurrently, enhancing the professional image of businesses. Moreover, Grasshopper provides versatile mobile and desktop apps for efficiently managing business communications.

Its significant features include virtual fax, call forwarding, business texting, call transfer, voicemail transcription, customer greetings, extensions, reporting, and analytics.

Pros Of GrassHopper

●        Personalized voicemail greetings.

●        Wide support across multiple platforms.

●        24/7 customer support is included in all plans.

●        Comprehensive features available across all plans, with distinctions only in numbers and extensions.

Cons of Grasshopper

●        Limited internal collaboration tools.

●        A relatively limited selection of integration options.

Nextiva

For businesses handling sensitive information, especially patient data, Nextiva stands as the ideal choice for a business phone system. It offers robust support for compliance with SOC 2, ISO/IEC 27001, PCI, and HIPAA standards. Additionally, Nextiva enhances security through call encryption and round-the-clock network monitoring, making it the preferred business phone system for healthcare organizations.

Its features include voicemail, unlimited voice and video calls, screen sharing, call recording, auto attendant, and voicemail transcription.

Pros Of Nextiva

●        Simplifies compliance with international laws.

●        Provide round-the-clock technical support through phone, email, and chat.

●        Includes a built-in CRM for efficient lead tracking and customer management.

●        Features a robust call-routing capability, ensuring calls reach the appropriate person in the correct department.

Cons of Nextiva

●        VoIP system setup can be intricate and time-consuming.

●        The basic plan may lack sufficient features for small businesses.

Vonage

Vonage is a well-recognized business internet phone service provider, offering unlimited calling and SMS within the United States and Canada. In addition to fundamental internet calling capabilities, Vonage offers a unified communications add-on, consolidating all communication channels, including video conferencing, into a single platform.

The significant features of Vonage include IVR, post-call survey, call whisper, skill-based routing, call recording, screen recording, analytics and reporting, CRM integration, virtual assistant, and post-call survey.

Pros Of Vonage

●        Includes 24/7 customer support with every plan.

●        Abundant features tailored for mid and large-sized businesses.

●        Offers unlimited team messaging.

●        Features an easy-to-use, intuitive interface.

 

Cons Of Vonage

●        The primary plan does not support connecting desktop phones.

●        Advanced features are associated with a high cost.

Conclusion

In conclusion, the evolution of technology has transformed the landscape of business communication, ushering in an era of advanced VoIP phone systems. These systems offer numerous benefits, including cost savings, improved customer experiences, and enhanced flexibility. We have explored some of the top business VoIP service providers in this article, each with unique features and advantages.

This article describes some top business phone service providers to help you choose the best one for your business.

Choosing the best business VoIP service provider depends on your needs and priorities, whether global reach, advanced features, or industry-specific compliance. Make an informed decision to ensure your business enjoys the benefits of modern communication technology.